(1) Technical consultation
◆ Can communicate with our company's technical personnel at any time to help answer and solve difficult problems of users;
◆ Provide users with measurement solutions in advance so that they can choose the appropriate instruments;
◆ Help users find or translate corresponding application standards;
◆ Help users to survey and select the installation address;
◆ We provide complete operation manual, maintenance and repair manual and other related materials.
(Two) installation and commissioning
◆ After the contract comes into effect, we can provide users with product schematics and floor plans in advance.
◆ After the product arrives, we propose the required installation conditions and contact us in advance to confirm the conditions;
◆ We send an installation engineer to the customer site to perform product inventory and integrity verification and free commissioning;
◆ After the product debugging is completed, the user performs product acceptance, and the acceptance standard is in accordance with relevant national inspection standards;
◆ After passing the site acceptance test, the user enters the free warranty period. Our company provides one year free warranty service and provides lifetime maintenance service.
(Three) technical training
◆ After the product is installed and tested on the user's side, the commissioning engineer will train the operators on site to explain the product principle, structure, operating procedures, use requirements, precautions, routine maintenance and general fault judgment and treatment;
◆ Under the guidance and supervision of the commissioning engineer, the operators try the operation, and the commissioning engineer guides and corrects in time until the operator can use it independently, completely and correctly;
◆ When our company holds product training courses, we provide users with 1-2 free study places.
(4) After-sales service
◆ Our company has dedicated customer service and fixed professional maintenance engineers.
◆ Our company provides one year free warranty service and lifetime maintenance service for the products. Receive only outside the warranty period
Basic costs such as parts costs;
◆ Our company implements computerized management of user files. All product debugging, maintenance, replacement of parts, and complaints about failures are continuously recorded in the user files, and the product operation status is dynamically monitored and managed;
◆ After-sales service personnel will visit customers from time to time or visit customers from time to time to understand the product usage and check the operation of the equipment, and guide the maintenance and maintenance of the equipment;
◆ After receiving the faulty call from the user, determine the cause of the fault and propose a solution within 4-8 hours, and arrive at the user's site within 24-72 hours to eliminate the fault.